Corporate Development

8 Critical Skills of a Successful Manager

Title of Programme 8 Critical Skills of a Successful Manager
Brief Description This programme provides proven solutions, workable tools and the essential skills to develop the critical skills of a successful manager. The participants of this programme will learn how to lead a high performance team by learning how to delegate their responsibilities, empower their staffs, motivate their staff and coach them if necessary. They will have all the essential skills necessary to lead their team to success.
Objectives/Outcomes
  • Understand what is management
  • Appreciate the 8 key management skills of a manager
  • Learn goal setting and performance indicators in an organization
  • Understand how to interview and select the right candidate
  • Delegate the right job to the right person
  • Learn to empower subordinates to achieve success
  • Manage conflict with people
  • Learn to performance managed staff
  • Continuously develop the people for the organization’s benefit
Duration 3 days
Target Audience Supervisors, Team Leaders, Managers and Senior Managers
Topic Modules Introduction
  • What is Management?
  • Leading, Managing and Developing
  • The 8 Critical Skills of a Manager
Module 1: Direction and Results
  • Setting Realistic Objective, Goals and Targets
  • Developing the Key Components of a Successful Action Plan
  • Communication of the Direction and Expected Result
Module 2: Hiring the Right Person
  • Understand What You Want
  • SARA for Interviewing Behaviours
  • The Best Candidate or The Right Candidate
Module 3: Delegation of Work
  • The Importance of Delegating the Right Job For the Right Individual at the Right Time
  • Understanding the Advantages and Disadvantages of Delegation
  • Deciding on How to Delegate Effectively
Module 4: Empowerment to the People
  • Planning and the Approach to Participative Action Planning
  • Understanding Empowerment and Its Dimensions
  • The 6 Approaches In Developing Empowerment
Module 5: Motivation and Supportive Communication
  • Motivation Principles, Attitudes and Behaviours
  • Principles Of Supportive Communication and Its Importance
  • The Various Communication Styles to Support
Module 6: Performance Management for Success
  • Communication of Objectives and KPI
  • Telling the Subordinates the Specific Behaviours Expected
  • Breaking the KPI for Ease of Understanding
Module 7: Conflict Management
  • Managing Interpersonal Conflict
  • Implementing Strategies to Handle Conflict
  • Administering Discipline In Urgent Situations
Module 8: Developing People
  • The Manager and Supervisor As the Role Model And Mentor
  • Encouraging Continual Learning and Personal Improvement
  • Training and Coaching as a Way to Move Forward
Training Methodology This programme will be delivered using the following methods:
  • Experiential games
  • Group discussion
  • Case studies
  • Role Play