| Title of Programme |
GCAP (Graduate Career Accelerated Programme) |
| Title of Award on Completion |
Professional Certificate in Global Service Management |
| Brief Description |
GCAP is a comprehensive programme designed to provide the best education and training aimed at developing a competent pool of professional graduates equipped with the right communication and workplace skills to serve in the key service sector. |
| Objectives/Outcomes |
The objectives of this programme are to:
- certify entry level graduates in the area of Service Management.
- develop the required oral and written communication skills for customer and service operations at all touch-points within the service industry.
|
| Duration |
240 hours (6 weeks) |
| Target Audience |
Unemployed graduates |
| Topic Modules |
Core Modules:- C001 – Principles of Global Customer Service
- C002 – Principles of Global Customer Communication
- C003 – The Global Communication Professional
- C004 – The New Professional Entrepreneur
Specilaist Modules:- S001 – Understanding The New Economic Model
- S002 – Mind Assault Programme
- S003 – Professional Grooming and Business Etiquette
- S004 – 80/20 Global Business English
- S005 – Problem Solving, Decision Making & Critical Thinking
|
