Diploma in Service Management

Diploma in Service Management

Title of Programme Diploma In Service Management
Title of Award on Completion Diploma In Service Management
Brief Description This course enable the learners to explore the concepts, principles and practices of successful service management. The emphasis is focused on preparing the learners to identify and apply appropriate management processes to ensure efficient, effective, and quality oriented services, while achieving management excellence. It prepares the learners for progressive management and suggests creative entrepreneurial opportunities. Areas covered include: the role of services in the economy, technology in services, environmental strategies, new service development process, managing service expectations, service operations management, total quality management and business psychology.
Objectives/Outcomes At the end of this programme,leaners should be able to:
  • Utilise relative tools in the service environment
  • Perform and execute services in an organisation
  • Apply business strategies and practices in service environment
  • Examine various perspectives of psychology in a service organisation
  • Apply financial reporting strategies to assist in managing service organisations
  • Use technology in service organisations
  • Assist in researching, evaluating and reporting performance and projects in service organisations
  • Communicate effectively in oral and written communication at the workplace
  • Apply lifelong learning for professional development
Duration 2 years
Target Audience SPM Leavers
Topic Modules
  • Introduction to Service Management
  • Report Writing and Business Presentation
  • Quantitative Methods
  • Business Psychology
  • Business Studies (International – Services)
  • Customer Experience Management and Service Encounter
  • Introduction to Marketing
  • Introduction to Information Technology (IT)
  • Operations Management
  • Hospitality and Tourism
  • Bahasa Malaysia
  • Malaysian Studies
  • Moral Education / Islamic Studies
  • Technology in Services
  • Financial Reporting
  • Marketing for Service Management
  • Service Management in Retail
  • Globalisation of Services
  • Supply Chain Management
  • Project Management
  • Business Process Outsourcing
  • Internship
  • Service Facility Infrastructure
  • Research Project
  • Organisational Behaviour
  • Total Quality Management & Lean Six Sigma
  • Face-to-Face Communication
  • Global English for the Workplace