Diploma In Business Process Outsourcing(BPO)

Diploma In Business Process Outsourcing(BPO)

Title of Programme BTEC LEVEL 5 PROFESSIONAL DIPLOMA IN INTERNATIONAL CONTACT CENTRE MANAGEMENT
Title of Award on Completion Professional Diploma in International Contact Centre Management
Brief Description This programme is an internationally recognised 8 to 10-month part time programme specifically designed for middle and senior managers working in the contact centre and Business Process Outsourcing industry. Graduates from this programme will obtain the necessary knowledge, competencies and skills to begin or continue their careers as Managers in all areas of within the contact centre and business process outsourcing. Graduates can easily progress to become part of the senior management team in their respective industries.
Objectives/Outcomes At the end of this programme, participants will be able to the necessary knowledge, competencies and skills to begin or continue their career in senior management of contact centre and Business Process Outsourcing (BPO)
Duration 8 - 12 months
Target Audience Middle and senior managers working in the contact centre and Business Process Outsourcing industry
Topic Modules
  • Unit 1 : Principles of Contact Centre Management
  • Unit 2: Contact Centre Human Resources Management 1
  • Unit 3: Total Quality Management for Contact Centre Management
  • Unit 4 : Principles of Management Information Systems for Contact Centre
  • Unit 5 : Project Management for Contact Centres