Faculty

Faculty

JUDE MOHAN

COO
Senior Management
Jude joined Scicom in 2007 and helms Scicom Education, a global educational initiative for ...
Jude joined Scicom in 2007 and helms Scicom Education, a global educational initiative for formal professional development. This division is the driving force behind the need to create a globally competent work-force for emerging growth markets in the Customer Relationship Management and Contact Centre space. This division, through its research arm The International Academy of Professional Studies (IAPS) also acts as a global think tank for the CRM & Contact Centre industry, internationally. Jude has been in the business of global product management, strategic marketing and consumer behaviour for close to two decades of his life. 

An ardent exponent of provocative marketing and consumer solutions, his last international posting was with American healthcare giant, 21st Century Healthcare, Inc. where he served as their Chief Operating Officer for Asia. He has worked with over 50 fast moving brands and has successfully seen the fruits of his thought, bear profi t making results. Some of his past clients include Marlboro Cigarettes for Philip Morris Inc., Kent Cigarettes for British American Tobacco, Hugo Boss, Hyundai Automobiles, Starbucks Coffee, Digi Telecommunications, Otis Elevator, Porsche, TV3 (Malaysia) and Cerruti 1881. 

Jude holds a Masters in Business Administration from Newcastle and is a member of the Royal British Society for Philosophers.

SM BRAHMANANDA

Senior Vice President
Senior Management
Brahma’s passion for education goes back to his early school days when he started as ...

Brahma’s passion for education goes back to his early school days when he started as a temporary teacher in a secondary school. After forty years, he derives great satisfaction in seeking educational excellence working in the SCICOM Education Group, leading an expert tam of courseware designers, developers and educationists to build and deliver demand-driven, industry relevant educational courseware delivery systems, teaching and learning materials towards globally recognized certifications and qualifications.

 Brahma was involved in developing SCICOM’s in-house training based division into a full pledged Higher Education Institution. This division has grown from a 4 staff outfit into an international education facility from which over 5000 students have graduated with post-graduate professional certificates in English, Professional Business Communications, Customer Service and BPO Management for various industry segments.

Brahma holds a BSc Hons in Computer Science from the University of Portsmouth  and an MBA from Durham Business School, University of Durham, England.  He has over 30 years of Project Management and Business Consulting experience specialising in Education & Training, Information & Education Technology, Business Process Design and Quality and Technical Documentation Management systems. He is now pursuing his PhD (Management) in Entrepreneurship and CSR.

Brahma has been a Member of the Malaysian (MCS) and British Computer Societies (MBCS) for over 30 years and is now a Chartered IT Professional (CITP) of the BCS UK. He also serves the socially and economically under-served communities in Malaysia and Sri Lanka through various education and training programmes from Early Childhood to after-school personal development activities funded by blue-chip corporates through their CSR budgets.

ALEX ABRAHAM

Senior Vice-President
Senior Management
Alex Abraham the Senior Vice-President (Operations), graduated with a Bachelor of Arts ...

Alex Abraham the Senior Vice-President (Operations), graduated with a Bachelor of Arts degree from University Malaya in 1970.

Alex manages the administration and operations of the Scicom Education Group which covers primarily the Academy and now the Scicom International College (SIC). Alex with his vast experience in private education in Malaysia was instrumental in establishing the SIC and formalising the licensing with the MOHE. His role as Managing Director of the first listed (KLSE) Private College in Malaysia enabled him to ensure that the SIC will meet local and international standards in higher education.

His managerial career led him to work for National Productivity Corporation, the Ministry of International Trade in April 1973 and the Malaysia Building Society Berhad (MBSB) where he rose to be the Controller of Operations and Head of Administration before he left in March 1993. He then joined the Stamford College Group of Companies as Director of Finance in April 1993 and was appointed Managing Director after he led the team which saw Stamford College being listed on the then second Board of the Kuala Lumpur Stock Exchange.

His other qualifications include a post-graduate Diploma in Management from the Henley School of Management, Henley-On-Thames, United Kingdom and a certificate from the Harvard Institute for International development, Harvard University USA on Investment Appraisal and Management. He has attended some 27 other management courses.

SUSAN VERGHESE

Vice-President
Executive Committee
Susan has been involved in the education and training field for over 26 years. She began ...

Susan has been involved in the education and training field for over 26 years. She began her career as a college educator but switched to corporate training when she joined Scicom Academy. She now leads her team of researchers, curriculum designers and pedagogical experts to design and develop extensive diploma and degree programmes.

Her breadth of experience in the training field and her passion for developing engaging learning materials allowed her to transition into her current role as Head of Design and Development at SCICOM Academy.

Under her leadership, the department has developed various programmes which include employability skills, entrepreneurial skills, workplace skills and customer service training programmes leading to locally and internationally accredited programmes in service management, BPO and general management fields.

Susan is a firm believer in learner-centred approaches and experiential learning. She has successfully blended education and training strategies into the learning programmes. Her enthusiasm drives her to continuously scan the environment for the latest trends and incorporates them into the programmes developed by her team. Susan holds a Master in Education specialising in Curriculum Development from University Malaya and a degree in Commerce from Madras University

SHAMALA

Manager
Executive Committee
Shamala has over 20 years of working experience in the Education field.  She spent ...

Shamala has over 20 years of working experience in the Education field.  She spent 17 years in leading private education group where she started off as a lecturer, moving up to Senior Lecturer and then Head of the Examinations Departments.

Her experiences in dealing with both students and staff alike in the education industry enable her to carry out her responsibilities at Scicom, which is overseeing the delivery and management of the Academic Department. Among her responsibilities at Scicom is to ensure optimal use of resources to provide smooth delivery of Scicom’s programmes in various parts of the country.  To achieve this, she has to deal extensively with the trainers, in terms of ensuring they meet the required performance, make provisions for on-going training, provide counselling to team members, handling communication with Education Partners, resolving complaints as well as identifying areas for procedural improvement.

Shamala has a Professional Qualification in Company Secretaryship from the Institute of Chartered Secretaries and Administrators, UK and a Masters Degree in Business from the University of Newcastle, Australia. Her interpersonal skills and excellent communication skills, combined with the extensive experience in the education industry make her suitable for her current position, Head – Academic Delivery and Management in Scicom Academy.

RIZAL

Vice-President
Executive Committee
Rizal’s 20 years of business development experience covers the breadth of corporate ...

Ahmad Rizal Vice-President Business Development

Rizal’s 20 years of business development experience covers the breadth of corporate clients, both Malaysian and international blue chip organisation. He has served in various positions with IT companies and industries ranging from shipping to military supplies and the Oil & Gas sectors.

He was also in general management positions which took him across international borders and provided him with opportunities to understand various business cultures and models. In his current role, he liaises with government agencies and corporate and brings his extensive experience in developing and promoting the Groups education and training products and services.

ANTHONY P. ALPHONSE

Industry Educator
Academy Faculty
Anthony has been in the service industry for over ten years and is a business administration ...

Anthony has been in the service industry for over ten years and is a business administration graduate from Hertfordshire University, UK. He is an Internationally certified BPO Manager having completed his BTEC (UK) certificate while working in Nokia Global Customer Service in SCICOM. His areas of expertise include the BPO and customer services and marketing management and economics for both students pursing certificate and diploma programmes.

His keen interest in training, development and facilitation of young graduates and working adults encourages Anthony to pursue excellence in areas which covers the BPO industry, customer services and general management and human capital development. Anthony has trained over 150 BPO managers most of whom have now moved to senior management positions in the BPO and Customer Care Management industry.

Anthony’s managerial expertise includes course and student management and he has provided his services for a leading telco, in Jakarta Indonesia. His corporate clients include Citibank, SME Corporation, BASF and other blue-chip corporations.

Anthony’s passion for reading leads him to develop and maintain his knowledge by regularly reading the Harvard Business reviews and other research journal. Currently, he is reading a book with the title “ Raving Fans : A Revolutionary Approach To Customer Service “  by Kenneth H. Blanchard.

BEN TAN

Industry Educator
Academy Faculty
Ben Tan holds a Masters in Education from AeU, and a Certified Trainer from Malaysia ...

Ben Tan holds a Masters in Education from AeU, and a Certified Trainer from Malaysia Institute of Management (PSMB-MIM). He has been with Scicom for 6 years and specializes in systems, products and services training. He was part of the Learning & Development team providing training for Singtel staffs on the Internet, Broadband, Mobile (Blackberry & Iphone), MIO Voice (Singtel’s VoIP Phones), and MIOTV (Singtel’s Broadband TV). He has also provided training services for Astro personnels on customer service, CRM tools, Knowledge Base and other relevant system tools. He also provided training for employability programmes such as My Career My Future (MCMF), Multimedia Development Corporation (MDEC) Programmes, and Graduates Career Accelerated Programme (GCAP).

Ben Tan enjoys reading books on education, leadership and motivation. Currently, he is reading a book with the title “The 8th Habit “by Stephen Covey

KARL KEE

Industry Educator
Academy Faculty
Kait Loon (Karl) is a skilled, vibrant, and client-driven training professional offering 10 years ...

Kee Kait Loon (Karl) is a skilled, vibrant, and client-driven training professional offering 10 years of progressive experience in English language, presentation skills, business communication, customer service, leadership, management, motivation, translation, facilitation and module design.

As an English language and communications courseware developer and trainer, Karl specialises in language activation, computer interface language learning, grammar and pronunciation. His teachings are noted for being dynamic, experiential, fun, interactive and practical.
With his vast experience in teaching and training, Karl now leads a team of designers and has developed English language and business communication course-wares for over 5 major products which has been used to successfully train over 5000 young Malaysian graduates to improve their communication and soft-skills to meet the demands of world-class Malaysian and international corporations.

Karl’s team has also developed products for corporate training which are customised specifically to meet the exacting requirements of SCICOM’s major blue-chip Clients.

Karl holds a Bachelor’s degree in Information Science from University of South Australia, Australia and is TESOL certified.

NUR ALDEEN

Industry Educator
Academy Faculty
Nur Aldeen Al Kawamleh has been in the service industry for over 8 years. Aldeen holds ...

NurAldeen has been in the service industry for over  8 years. Aldeen holds a Masters Degree in Islamic Revealed Knowledge & Heritage. Currently, he is pursuing his PhD at IIUM (International Islamic University Malaysia) 

He is a certified trainer and his experience in BPO for a global company like Scicom, provides Aldeen with a mastery of customer service management. He demonstrates great initiative and strong dedication which has allowed him to rise up rapidly to position of manager and lead industry educator.

Aldeen conducts & manages classes and delivers knowledge apart from conducting TNA (Training Needs Analysis). Besides that, he also conducts academic research in order to develop and design new model/curriculum/lesson.

Apart from that, he assesses the student’s assignments, research and presentations.  As an industry educator, he acts as an internal verifier to ensure that all assignments are distributed, collected, graded and recorded accordingly. He enjoys reading political and social news. He is also very much into books that are related to psychology and history. Currently, he is reading a book with the title Greatness Guide” by Robin Sharma.

KU SALHA KU ADNAN

Industry Educator
Academy Faculty
Ku Salha is a Business Process Oursourcing (BPO) professional whose valuable experience ...

Ku Salha is a Business Process Oursourcing (BPO) professional whose valuable experience spearheaded the SCICOM- Nokia APAC project where she worked as the Customer Service Executive, Customer Administration Executive, and the Assistant Manager of Operations.

Her experiences enable her to share her expertise with her students, providing first hand information. Among her responsibilities at the Nokia APAC project were leading, supervising and managing the Nokia APAC & UK/Eire Email Team to meet the required performance and service targets, providing ongoing coaching, training and counselling to team members.

Salha is an English Major and is certified to teach English as a Second Language (TESL). Her skills combined with her excellent communication skills make her an ideal tutor for any programme conducted.

Salha is now the Head of the School of English Language and Business Communication and manages all English Language related type of education programmes at Scicom Academy.

SIVANASEN

Industry Educator
Academy Faculty
Sivanasen the Head of School for Service Management was involved in developing ...

Sivanasen the Head of School for Service Management was involved in developing courses in service management which comprises the diploma, degree and the masters level. He project managed various programmes under the My Career My Future projects in conjunction with the Ministry of Higher Education.

His 26 years of corporate experience covers the banking, accounting and the services sector and worked at the United Asian Bank, The Singapore Airlines, The Hyatt Regency and the Ernst and Young.

Sivanasen has a diploma in TESOL, Bachelors Degree in Business Administration as well a Masters Degree in Business Administration. His skills combined with excellent service with the banking sector, audit and the service industries makes him an ideal tutor for the service management industry.

He enjoys reading leadership and management books. Currently, he is reading  a book with the title “The Leadership Challenge “by James M. Kouzes.

THANUSIA

Industry Educator
Academy Faculty
Thanusia,  a professional Industry Educator joined Scicom Education Group in 2012. She holds ...

Thanusia,  a professional Industry Educator joined Scicom Education Group in 2012. She holds a degree in Bachelor of Education TESL (Hons). Her diverse working experience allowed her to handle various different career development programmes such as  Graduate Career Accelerated Programme (GCAP),  MDEC , Accelerated Skills Enhancing Training (ASET) as well as Astro @ Work.

She mainly handles career development programmes such as Graduate Career Accelerated Programme (GCAP), Accelerated Skills Enhancing Training (ASET) as well as Astro @ Work.  She had a wide-ranging career in the training and editorial industry spanning over 5 years, including a stint at companies focusing on ICT training and development.

 She enjoys reading self-help and management books and currently spends time reading “Peaks and Valleys: Making Good and Bad Times Work for You- At Work and in Life” by Spencer Johnson.